If you wish to return an item then you should email us at firstname.lastname@example.org to notify us of the return within 7 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.
Ruban Rouge is not responsible for returns costs.
Any items returned without prior notice in writing will not be accepted.
You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
We will refund the purchase price to you within 30 days of the cancellation notice.
In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Your return may not be accepted if the box is damaged.
Items should be returned new, unused, and with all the Ruban Rouge and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
Goods returned outside of the above timeframes will not accepted and will be returned to the customer.
Orders placed after the 26th November for Christmas gifts can be returned up to 2nd January.